Privacy Policy

Introduction

KoolMesh is a product provided by KOOLMESH TECHNOLOGY UK LTD (hereinafter referred to as "we"). When you use our services, we may collect and use your relevant information. Through this Privacy Policy, we aim to explain how we collect, use, store, and share such information during your use of our services, as well as the methods we provide for you to access, update, control, and protect this information. This Privacy Policy is closely related to the KoolMesh services you use. We encourage you to read it carefully and make informed choices in accordance with the guidelines herein when necessary. For technical terms mentioned in this Privacy Policy, we strive to use concise language and provide explanatory links to facilitate your understanding.

By using or continuing to use our services, you agree to our collection, use, storage, and sharing of your information in accordance with this Privacy Policy.

If you have any questions about this Privacy Policy or related matters, please contact us at info@koolmesh.com.

1. Information We Collect

We or our third-party partners may collect, store, and use the following types of information related to you when providing services. If you do not provide such information, you may not be able to register as a user, enjoy certain services, or achieve the intended effects of those services.

• Personal Information: Information you provide when registering an account or using our services, such as phone numbers, email addresses, etc.
• Location Information: Information about your location collected when you enable device positioning and use our location-based services, including:
  • Geolocation data collected via GPS or WiFi when you use our services on a location-enabled mobile device;
  • You may stop the collection of your geolocation information by disabling positioning features.

2. Information Storage

• We store your information securely through methods such as local storage (e.g., app data caching), databases, and server logs.
• Generally, we only retain your personal information for the period necessary to fulfill the purposes of our services or as required by laws and regulations.

• In compliance with legal requirements, personal information collected within China will be stored within China.
• Currently, we do not cross-border transfer or store your personal information. If such transfers or storage become necessary in the future, we will inform you of the purpose, recipients, security measures, risks, and obtain your consent.

• If our products or services cease operations, we will notify you via push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period, except where otherwise required by law.

3. Information Security

We employ various security technologies and procedures to prevent loss, misuse, unauthorized access, or disclosure of information. For example, in certain services, we use encryption (e.g., SSL) to protect personal information you provide. However, please understand that due to technological limitations and potential malicious acts, absolute security cannot be guaranteed in the internet industry. Systems and communication networks used to access our services may encounter issues beyond our control.

4. How We Use Information

The information collected during service provision may be used for the following purposes:

• To provide services to you;
• For identity verification, customer service, security, fraud monitoring, archiving, and backups to ensure service safety;
• To develop new services and improve existing ones;
• To better understand how you use our services and respond to personalized needs (e.g., language/location settings, customized support);
• To deliver more relevant advertisements;
• To evaluate and optimize the effectiveness of advertisements and promotions;
• For software authentication or updates;
• To involve you in surveys about our products and services.

5. Information Sharing

We currently do not actively share or transfer your personal information to third parties. If such sharing or transfer becomes necessary, we will obtain your explicit consent in advance.

To serve advertisements and optimize ad performance, we may share partial data with third-party partners (e.g., advertisers), requiring them to strictly adhere to our data protection measures, including de-identification and privacy safeguards.

We will not share personally identifiable information (e.g., name or email) unless explicitly authorized by you.

We will not publicly disclose collected personal information without notifying you of the purpose, data type, potential risks, and obtaining your consent.

In the event of mergers, acquisitions, or asset transfers, we will ensure continued protection of your information under standards no less stringent than this Privacy Policy.

Under relevant laws and regulations, we may share/transfer/disclose information without consent in cases involving:

• National security or defense;
• Public safety, health, or significant public interests;
• Crime investigation, prosecution, or judicial proceedings;
• Protecting life/property where consent is impractical;
• Publicly disclosed information by the subject;
• Information obtained from lawful public channels (e.g., news reports, government disclosures).

6. Your Rights

During service use, you may access, correct, delete, or withdraw your personal information through provided settings. Complaints or requests may also be submitted via the contact methods in this Privacy Policy for our legally compliant response.

If you decide to discontinue our services, you may request account deletion. Post-deletion, we will delete or anonymize your information unless otherwise required by law.

7. Revisions

We may update this Privacy Policy periodically. Changes will be communicated via updates with effective dates. Continued use of our services constitutes acceptance of the revised policy.

8. Protection of Minors

We encourage parents/guardians to guide minors under 18 in using our services. Minors should seek parental consent before submitting personal information.